Tuesday, December 26, 2006

Britain's Most Challenged Call Centre Customers

A hilarious collection of the stupidest customers to ring Britain's call centres has become a cult hit. Many callers were recorded as they went through some of the silliest inquiries ever received by exasperated operators.

The loony exchanges are rapidly flying around the web in a chain email. Here are some of the best...

  • Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
  • Operator: "Where did you get that number from, sir?"
  • Customer: "It was on the door to the travel centre".
  • Operator: "They're our opening hours".

  • Caller: "Can you give me the telephone number for Jack?"
  • Operator: I'm sorry, sir, I don't understand who you are talking about".
  • Caller: "In the user guide it clearly states I need to unplug the fax machine from the wall socket and telephone Jack before cleaning. Can you give me his number?"

  • Caller: Does your European Breakdown Policy cover me when I am travelling in Australia?"
  • Operator: " Doesn't the name of the product give you a clue?"

  • Caller: "If I register my car in France, do I have to change the steering wheel to the other side of the car?"

  • Caller: "I''d like the number of the Argoed Fish Bar in Cardiff please".
  • Operator: "I'm sorry, there's no listing. Is the spelling correct?"
  • Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B fell off".

  • ...Then there was the caller who asked for a knitwear company in Woven...
  • Operator: "Woven? Are you sure?"
  • Caller: "Yes. That''s what it says on the label: Woven in Scotland".

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I''m steaming up the window to write the number on".

  • Tech Support: "I need you to right-click on the Open Desktop".
  • Customer: "OK" .
  • Tech Support: "Did you get a pop-up menu?"
  • Customer: "No" .
    Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
  • Customer: "No" .
  • Tech Support: "OK. Can you tell me what you have done up until this point?"
  • Customer: "Sure. You told me to write 'click' and I wrote 'click'".

  • Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
  • Customer: "Wow. How can you see my screen from there?"


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